Legal Document

Bdokaa Privacy Policy — Our Commitment to Protecting Your Data

Your personal data is completely safe with bdokaa. This privacy policy clearly explains what information we collect, why we collect it, and how we keep it secure.

Last updated: January 2026
Quick Overview

Key Points of the Privacy Policy

Before reading the full policy, take a look at these summary cards — the key points laid out in plain language.

Data Collection & Retention

Bdokaa only collects the information we truly need. Your name, email, phone number, and payment details are stored securely on encrypted servers.

Your Data Is Never Sold

Your personal data is never sold to third parties. No information is shared with external organizations for advertising purposes.

SSL Encryption

All data transfers are secured with SSL/TLS encryption. Your payment information is never stored directly on our servers.

Your Controls

You can request to view, correct, or delete your information at any time. Your privacy decisions are yours to make.

Cookie Usage Policy

Bdokaa uses cookies to improve its services. You can manage your cookie preferences at any time through your browser settings.

Easy Contact

For any privacy-related queries, email us at support@bdokaa.net. You will receive a response within 48 hours.

1

Introduction

Welcome to bdokaa.net. Our Privacy Policy explains what information we collect about you when you use the bdokaa platform, how we use that information, and the steps we take to keep it secure.

Bdokaa is a trusted online Sports Betting platform for users in Bangladesh. Millions of people enjoy betting on cricket, football, and more every day through our platform. With that trust comes responsibility — the responsibility to keep your personal information safe.

This privacy policy applies to all digital services offered by bdokaa, including our website (bdokaa.net) and mobile application. By using any bdokaa service, you are considered to have accepted the terms of this privacy policy.

We believe transparency is the best form of security. That's why this policy explains everything in plain, simple language — no hidden clauses.

2

What Information We Collect

Bdokaa only collects information that is genuinely necessary to provide our services. We have no interest in data we don't need. Here's a full breakdown:

Information You Provide Directly

  • At registration: full name, email address, mobile number, date of birth.
  • During KYC verification: national ID number or passport number, selfie or photo.
  • Payment time: Mobile banking number (bKash, Nagad, Rocket).
  • When contacting support: complaint details and chat history.

Automatically Collected Information

  • Device information: device type, operating system, browser type and version.
  • Usage data: login times, pages visited, betting history, session duration.
  • Network information: IP address, internet service provider details.
  • Location: General geographic area (city level) — not precise GPS data.
Type of Data Purpose of Collection Required?
Name & Email Account Creation & Communication Yes
Mobile Number Payment & OTP Verification Yes
Date of Birth Age Verification (18+) Yes
ID Document KYC Verification Yes
IP Address Security & Fraud Prevention Automatic
Cookie Data Improving User Experience Optional
3

How Your Information Is Used

Bdokaa uses your data solely for the purposes listed below. It is not used for any other reason:

  • Account Management: To create, manage, and secure your account.
  • Payment Processing: To process deposit and withdrawal transactions and maintain financial records.
  • Age & identity verification: To ensure that only users aged 18 and above can access our services.
  • Customer Service: To address your questions, complaints, and support needs.
  • Fraud Prevention: To detect and prevent suspicious activity.
  • Service improvement: To analyze user experience and improve the platform.
  • Legal compliance: To meet the requirements of applicable laws and regulatory bodies.
  • Sending notifications: To send important updates, promotional offers, and security-related information (subject to your consent).

If you do not wish to receive marketing emails or SMS from bdokaa, click the "Unsubscribe" link at the bottom of any message or let our support team know.

4

Data Sharing Policy

Bdokaa does not sell your personal data to any third party. However, limited information may be shared in specific circumstances necessary for operating the service:

Service Provider Partners

We work with trusted partners to manage payment gateways, technology services, and analytics tools. These partners are bound by strict confidentiality agreements and may only use your data for specified purposes.

Legal Obligations

Information may be disclosed in response to applicable laws in Bangladesh, court orders, or valid requests from government authorities.

Fraud & Crime Prevention

If money laundering, fraud, or any other criminal activity is suspected, the relevant authorities will be provided with the necessary information.

Bdokaa never sells your information to advertisers, data brokers, or any third party for commercial purposes — that's our commitment.

5

Data Security Measures

Bdokaa has implemented industry-standard technical and organizational measures to protect your data:

  • SSL/TLS Encryption: All data transfers on the website and app are secured with 256-bit SSL encryption.
  • Firewall Protection: Servers are protected by advanced firewalls and intrusion detection systems.
  • Two-factor authentication: OTP-based verification is available at login.
  • Encrypted database: Stored data is kept in encrypted form.
  • Regular Security Audits: Regular security audits are conducted by independent third-party experts.
  • Restricted access: Only authorized personnel can access limited data, strictly on a need-to-know basis.
  • Data Backup: Secure, encrypted backups are created on a regular basis.

If you notice any suspicious activity on your account, change your password immediately and notify us at support@bdokaa.net.

6

Cookie Policy

The bdokaa website and app use cookies — small data files stored in your browser that help us improve our services. The cookies we use include:

Essential Cookies

These cookies are essential for the platform to function properly. They are used to maintain login sessions, store security tokens, and remember language preferences. These cookies cannot be disabled.

Functional Cookies

These cookies are used to remember your preferences, theme settings, and personalized experience. They are optional.

Analytical Cookies

These cookies collect information about which pages are visited most and where issues occur. All data collected is anonymous and cannot be used to identify any individual.

You can manage cookies through your browser settings. However, disabling essential cookies may affect the platform's functionality.

7

Your Rights

If you have an account with bdokaa, you are entitled to the following rights:

Right to Access

You can request to know what information we hold about you.

Right to Rectification

You can request corrections to any inaccurate or outdated information.

Right to Erasure

You can request deletion of your data under certain conditions.

Right to Object to Processing

You can object to your data being used for specific purposes.

Right to Data Portability

You can receive your data in a structured format.

Right to Opt Out of Marketing

You can opt out of promotional communications at any time.

To exercise any of these rights, email us at support@bdokaa.net. We will typically respond to your request within 30 days.

8

Children's Privacy

Bdokaa is strictly for users aged 18 and above. We do not knowingly collect information from minors.

If we are notified or become aware that a person under the age of 18 has created an account, we will immediately close that account and permanently delete all associated data.

If a parent or guardian suspects their child is using bdokaa, please contact us at support@bdokaa.net. We will take prompt action.

9

Third-Party Links & Services

The bdokaa platform may occasionally reference third-party services, such as payment gateways or technology providers. These services have their own privacy policies.

Bdokaa is not responsible for the privacy practices or data collection methods of these third parties. We recommend reviewing the privacy policies of the relevant services directly.

We do ensure, however, that our payment partners are PCI DSS compliant and handle your financial information to the highest security standards.

10

Data Retention

How long bdokaa retains your data depends on the type of data and the purpose for which it was collected:

  • Account information: For the duration of your active account and up to 5 years after closure.
  • Transaction records: A minimum of 7 years as required by legal obligation.
  • KYC Documents: Up to 5 years after verification, or as required by law.
  • Chat & Support Records: Up to 2 years after the issue is resolved.
  • Log files: Up to 1 year.
  • Cookie Data: Session cookies — deleted when the browser is closed; persistent cookies — up to 1 year.

Once the designated retention period ends, your data is securely deleted or anonymized.

11

Privacy Policy Updates

Bdokaa may update this privacy policy from time to time. If changes are made, we will notify you through the following methods:

  • A notice will be published at the top of the website.
  • Update notices will be sent to your registered email address.
  • Push notifications will be sent via the app.

For significant changes, we will endeavor to notify you at least 30 days in advance. Continued use of the platform after the updated policy is published will be considered acceptance of the new terms.

The date of the latest update is always shown at the top of this page. We recommend checking it regularly.

12

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us:

  • Email: support@bdokaa.net
  • Live Chat: Use the chat button at the bottom-right corner of the website or app.
  • Support Hours: 24 hours a day, 7 days a week.

We generally respond to privacy-related requests within 30 days. Complex requests may take a little longer, but you will be kept updated at every stage.

For more information, visit our FAQ Page or Terms & Conditions View page.

Start Betting Safely Today

Your data is protected, your privacy is guaranteed — join bdokaa today.

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